customer service is beyond a nightmare.

I decided to switch to T-Mobile because my husband and I are planning an extended trip to Europe and like the Travel services on T-Mobile. I tried to sign up online but you're forced to check a box authorizing T-Mobile and it's affiliates freedom to robotext as often as they want. If you don't want that, they tell you to call.
So I call. Every single person I spoke to in this list had an Indian accent and had comprehension issues.

Nightmare 1.0

First guy tells me he's getting me a bunch of free promotional accessories then at the very end tells me that it will cost $25 a month for a year-ie $300. When I ask him to remove them, he hangs up and doesn't call back like he promised he would. That was an hour and 20 minutes down the drain.

I wait five to ten minutes and call back. I have to start from scratch, but I get my phones set up and everything. This takes another hour and 45 minutes. I need the phones soon because my other provider will charge me in 6 days. I decide to pay extra for expedited shipping that they promised would have it here by Friday (today).

Nightmare 2.0 (2 hours 15 minutes)

No phones arrived today so I checked all the emails from T-Mobile. No shipping confirmation or tracking info. So I called again. Took them 20 minutes just to find my account, then another 15 minutes for her to figure out what the status of my phones was. She told me it was "on its way", but only two of the three phones were coming, the third phone had been canceled because we didn't electronically sign for it. It took another 10 minutes to get an actual tracking number. Turns out it shipped today in the late evening and wouldn't arrive until Tuesday, after the payment date for my other provider. (Thats another $100 is was going to cost me.) Then she hung up on me. I checked my Credit card and I had been charged the full price for three phones and expedited(not) shipping.
I called again and again it took 15 minutes to find me in the system. The "expert" was well and truly clueless. I asked for a supervisor. It was 60 minutes into the call before I got through to one.  She told me that my other phone was actually on the way and their system makes it impossible for their "experts" to see this information. I asked for a refund of the expedited shipping that was a huge mistake. I gave up.

I'm now faced with the fact that my husband uses his phone for work as a first responder and he is scheduled to work Tuesday. So, we can't go without phones for a day, people could suffer and he would lose his job. 
The other option is to drive 17 miles into town to get SIM cards for our old phones and transfer to the new phones later. The only thing is now I'm not so sure I want a 24 month commitment to a company I well and truly hate. Can I return the phones and get out of this contract. Or will that be nightmare 3.0?
Did I tell you I'm recovering from Covid and tomorrow is supposed to be my first day back at work in two and half weeks? I now have laryngitis from trying to explain this whole thing to multiple people who have English as a second language. Thanks T-Mobile.