Forum Discussion

minidonk's avatar
minidonk
Network Novice
Hace 2 años

debit card

I changed my method of payment to a debit card on my autopay.  Am still being charged the additional $10 as if I did not use a debit card.

  • Did you switch it before August 4th?  If your billing date is within a couple.of days of the payment method being changed.  The payment change might not take effect until the next billing cycle.

  • gramps28's avatar
    gramps28
    Router Royalty

    Was your bill already showing the $10 charge? If so, look for a refund on your next bill.

    You can always try call Tmobile support.

  • minidonk's avatar
    minidonk
    Network Novice

    Thank you.  I reached out to T Mobile and they are working on it.  A glitch in the system, no doubt.

     

  • syaoran's avatar
    syaoran
    Transmission Titan

    Did you switch it before August 4th?  If your billing date is within a couple.of days of the payment method being changed.  The payment change might not take effect until the next billing cycle.