Forum Discussion
Did I send my trade-in device to the right place?
Good morning, Transferred over from Sprint just a few days ago (loving T-Mobile and its customer service so far), but I have some questions about my order and trading in a device. I am tr...
Oh, okay. Thanks for that screen shot. We'll need to have a Help Desk Ticket filed to fix the error with the link.
No hay problema.
I am hoping once the link is fixed, I may be able to see the details of the trade-in attached to my order.
I have been told to wait up to two full billing cycles and see if the monthly credits for the trade-in deal pop up. I have proof of delivery and the IMEI of the phone I traded in to T-Mobile, so at least I know Fort Worth got the phone, so I guess I will just wait and see and call Team of Experts if things don't work as they should.
