Forum Discussion
Do back glass cracks disqualifies for trade-in at T-Mobile?
Unless I'm reading it wrong or interpreting T-Mobile's document wrong, I don't think the trade-in policy disqualifies back glass crack. I'm talking about this T-Mobile support document https://www....
I can see that this topic has been around for a while and I know that it still is getting a lot of attention. I wanted to make sure that there is a clear answer to this question to avoid any further confusion. The device condition check that is done by our teams includes the screen and glass connected to it. It does not include the glass on the back, camera lenses, or things like that. If the glass on the back of the screen is cracked but the screen's glass and LCD are pristine, then the device should pass that part of the inspection. You do want to make sure that it meets the other requirements as well, of course, but at least this gives a definitive answer on the glass on the back of devices.
Hope this is helpful.
Robin wrote:Commenting to receive updates on this question because I am wondering the same thing. I saw the exact same terms and wanted to know if the back glass counts.
Well I already returned a device over the mail with a broken glass and I got a message from T-mo yesterday saying that the trade in was approved and credited. I'm guessing it is covered. Just unacceptable that T-mobile representatives in store and some over the phone doesn't know the actual policies.
