Forum Discussion
Do back glass cracks disqualifies for trade-in at T-Mobile?
Unless I'm reading it wrong or interpreting T-Mobile's document wrong, I don't think the trade-in policy disqualifies back glass crack. I'm talking about this T-Mobile support document https://www....
I can see that this topic has been around for a while and I know that it still is getting a lot of attention. I wanted to make sure that there is a clear answer to this question to avoid any further confusion. The device condition check that is done by our teams includes the screen and glass connected to it. It does not include the glass on the back, camera lenses, or things like that. If the glass on the back of the screen is cracked but the screen's glass and LCD are pristine, then the device should pass that part of the inspection. You do want to make sure that it meets the other requirements as well, of course, but at least this gives a definitive answer on the glass on the back of devices.
Hope this is helpful.
Ok everyone listen up! DO NOT send your phone in with a cracked back glass. I really hope this message reaches people. This is a scam that Tmobile is running. They make it very vague on whether it's ok to send it in with cracked back glass and they say that only the lcd screen is what's important. Well I was just denied my $800 promotional trade in after thinking it was good because I already received 2 monthly bill credits. They want you to send it in that way so you buy the new phone, they give you a couple monthly credits so you think everything is all good. Then they take it away and you end up having to pay full price for the new phone. I told them I wanted my old phone back and to take this 256g galaxy s21 ultra $1400 phone back which was impossible. You can't get your old phone back at this point. Such an obvious scam because they know that just about everyone has at least 1 crack in that back glass. It cracks very easily. Its just a way to get you to buy a new expensive phone and also you are giving them your old phone for free which they will just quickly refurbished and resell. You can order this back glass on Amazon for like $15 and replace it yourself. There are videos showing exactly how to do it. I was about to do this but decided I didn't have to because the back glass isn't part of their 4 point inspection which is just what they want you to think. They guy on the phone was trying to tell me the back glass is the display. I was like how is it the display? It doesn't display anything and it's a separate piece of glass! They ended up giving me a $300 credit after a long hold which I'm sure is what they are taught to do. The long hold makes you think they are talking to supervisors and managers but really they are just sitting in their chair playing candy crush or something. So if you're in this situation, make sure to at least get your $300 credit. I hate big companies and their scam tactics so much. They think they have everyone fooled. Please share this message I'm very upset about this and I would like to get the word out on this. It's pathetic.
