Forum Discussion
Dropped calls in my house
I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem. I have tried wifi calling as well, and nothing seems to work. This is becoming a serious problem since I am now working from home. Any ideas would be greatly appreciated!
-Jim
I took a look through our No se puede llamar, llamadas interrumpidas y otros problemas de llamadas and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contáctanos. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
I did, I talked with someone the other day, and they said they were sending something to me which would boost my signal. Should I be getting any kind of email confirmation on that? So far I have not.
It can take a week or two for those to ship. Sometimes even longer in times like the current state of the world. Once you get a shipping confirmation, it should arrive within a few days.
Ok, great. Thanks so much!
-Jim
On Monday, April 20, 2020, 04:24:38 PM CDT, syaoran <no-reply@t-mobile.com> wrote:
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Dropped calls in my house
reply from syaoran in Account & services - View the full discussion
It can take a week or two for those to ship. Sometimes even longer in times like the current state of the world. Once you get a shipping confirmation, it should arrive within a few days.
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Finally, your cell phone itself can be the cause for dropped calls. ... Finally, a cell phone requires a quality power supply to maintain a stable connection during a call, so if your battery is running out, the likelihood of a dropped call is also increased.
I have been having the same problems with phone calls dropping. It started over a year ago tried everything. Tech guys from T-mobile couldn't figure it out and said everything looks good. Insisted and they finally send me a cell-Spot. It worked for few months. I've been calling them and they finally sent me an other model for replacement. I think that issue must be some type of interference that can't be or is costly to fix. ¡Buena suerte!
they should have a signal booster that actually runs off your home net. one problem that has popped up for a few carriers when it comes to WFC (wifi calling) is when your phone looses its actual mobile connection yet still is connected to wifi/wfc it tends to spasm out a bit. could be what you are seeing here.
try it again but turn your phones airplane mode on..then turn your wifi back on and make sure WFC is back up and running..then try a few test calls while walking about to see if it still drops or not.
I'm using an onlocked Android Umdigi Power 3 a great phone only about a year old now in the past 2 months most calls drop a few seconds after connecting since the forced shift to wifi calling began. I'm on high speed wifi with Spectrum. A work around that is currently effective for me since I have decent tower reception where I live is shutting off wifi before answering or placing calls. We shouldn't have to use work arounds to make calls or buy new phones during hard times so the cell companies can cheap out on us :/ I'm a very unhappy customer.
I'm seeing the same dropped calls as anotherdumbfakename. I'm using a OnePlus 9 5G phone. Seems to drop more on WIFI calling. Like others, I'm stationary in my home office 20ft from my Spectrum wifi router with full signal. Seems like it started happening about 3 weeks ago.
I agree it started about 3 weeks ago, usually with tech support people, although that's the majority of people I call. I can't tell if I'm using wifi for not but I feel like I usually do not. Plano, Texas 75093
you cant tell if you are connected to wifi when you start getting dropped calls? it should show if you are on a wifi call or regular call. what phone do you have?
