Forum Discussion
Email says I 'deleted my account' but I didn't!
I just got a email saying "You recently deleted your Mobile Internet account." but I haven't made ANY changes to my account, so what's going on here!? Just for reference, yes, I checked to mak...
You may be the victim of a "port out" fraud. Do you know if your account had a port out PIN? A port out fraud is a way for criminals to gain control of your cellular number in order to be able to validate password changes to bank accounts, etc. Have you set up your account login on T-Mobile.com? If not, I'd call customer service.
This forum is not customer service. It's a community forum. The people here (many of whom, like myself, are just customers) do not have access to your account records. Contáctanos
I got three emails of this but it’s attached to an old phone number and I change my number ever 3 to 6 months for security purposes.
Can't modify my t-mobile account and I could careless about that old phone number… I checked my account on t-mobile website as I always do and it's still running and active. THEY CAN'T ACCESS MY ACCOUNT WITHOUT MY CONSENT.
these are the emails I got: (the first one is duplicated)
-
T-Mobile Notification: Subscriber Modified Estimado(a) cliente(a):
Subscriber has been modified for device # . The msisdn has been changed from # to # 4154250633 .
Atentamente,
Servicio al Cliente de T-Mobile
-
T-Mobile Confirmation: Plan Cancelled Thanks for using T-Mobile!
You recently deleted your Mobile Internet account. If you would like to create a new account at a later point in time, you can use the T-Mobile ID username and password that you've already set up. Just click, 'Already have a user ID' when you set up a new account.
Atentamente,
Servicio al Cliente de T-Mobile
On an iPad click Settings - Cellular Data - View Account.
