Forum Discussion
Employee lied
I spent 3 hours in the store on 2/16 and the employee lied repeatedly as to what my bill would be. I have a signed contract stating the amount of 130.00. When I recieveed the bill it was 180.00...
That is quite the price difference! We will want to take a closer look at your account to see what the discrepancy is here. If you have a moment. Por favor contáctanos so our care teams can pull up your account and see where this extra $50 is coming from.
You don't tell us what the extra $50 is. You have a breakdown of your bill available to you, so you can see it.
The only thing I suspect is that you are paying $130 for servicio and $50 is on payment installments for your device. (or some other device program like Jump. There's also insurance programs you may have signed up for (or may have been signed up for) -- these insurance programs can be removed.
There's also the possibility that taxes, fees, surcharges, etc are the difference ($50 seems high to me, but I have almost $7 in taxes and fees on my single line, so I could see how it could be that on a 5 line plan).
Now, if, in fact, your bill says $180 for servicio and your copy of the contract says $130, then T-Mobile should honor it.
