Employee Review

Morgan in customer service was THE BEST. For over two months she has had my back as I fought Assurant over two phones they say were not sent back even though I had the delivery confirmation.  They charged me for both 2 months later. Then they said they did get them but had not scanned them in. Again this was 2 months later. Morgan took care of all of it including being on the phone with me while we called Assurant together.  Anyway she is awesome. Morgan, wherever you are. Thank you!

Hello dear T-Mobile it’s Daniel here, I’d like to leave a review for a kind and passionate worker striving to solve the problems of customers in her field. Not only did she answer our questions carefully but she took her time to explain different solution and ways to fix our phone plan. Thank you Dali for your help 10/10 customer support.

I just want to give a huge shoutout to Andre at the Alton IL store, he is the store manager. He has been very helpful the past two times I have come in and has helped fix my devices in a matter of minutes. He is always happy and positive and very helpful. There should be more employees like Andre, 5 stars all the way around!!!!!!

Really helped by Tmobile employee Ben F from the Waconia MN store today. I was having a very puzzling problem with my Bluetooth connectivity and it was quite a mystery. He was able to solve it witin just a few minutes - it was not a simple thing in that it affected multiple platforms but then really didn't (hard to explain). Anyways, he went into Advanced settings and was able to troubleshoot a fix. Props to Ben who showed me how to fix if my next update resets things in my settings.

Today (9/21/23)  I received the highest quality of customer service care I have *ever* received from “Jay” (I wish I had more details on her name, but that is what she shared). Last week I ordered an iPhone14 Pro for my daughter’s 16th birthday and paid for expedited shipping, so that it would arrive in time for her big day. I received an email letting me know that the phone had shipped, but the UPS tracking showed that a label was created, but the product had not been received from T-Mobile. It did not arrive on her birthday and was still not here almost a week later which was obviously disappointing. I called to resolve the issue and Jay was incredibly kind, understanding, empathetic and was completely solutions oriented. She was determined to figure out what happened to the phone, but also wanted to ensure that my experience with T-Mobile was positive. She refunded me for the shipping and advocated for additional credit for our time/negative experience. She had 4 different T-Mobile team members working on the issue, as well as calling UPS to troubleshoot on their end. She placed me on hold, kept checking back in, took down my number just in case I had to hang up or we were disconnected. We were on the phone for almost 90 minutes and I never once felt frustrated. I was pleasantly surprised by the fact that she cared so much, that she wanted to see this issue through the end. While we never figured out exactly what happened to the phone, she took the initiative to 1) find my most local T-mobile branch 2) call them to explain my situation and book an appt for me to come in to pick up a new phone 3) when they didn’t have the exact phone I ordered in stock, she provided me with options that met our needs (and applied an additional credit to our acct). She did not hang up until she knew I felt confident and happy with the next steps. When I walked into the T-Mobile branch, they were aware of my situation, already had the phone set-aside, and took care of everything quickly. It was clear that Jay had explained what had happened and asked them to also provide great customer service. I walked out of the store wishing that every customer service experience was so seamless. I can’t thank Jay enough for her time, professionalism and care today. This entire experience has made me a T-Mobile customer for life knowing how much that they value a positive customer experience. Thank you again, Jay!! You truly made a difference and I hope you are recognized at T-mobile for your value and contributions!

I am Noza and would like to express my appreciation and gratitude for Kimberly@T-Mobile.She was great to find a solution when my both cards didn't work.Her great personality,amazing customer support and cheerful attitude made me feel good and secure.I was out of data and could not access to my bank account but she provided me extra bonus and gifted me another$17 to keep my data on.Yesterday was her birthday Kimberly@T-Mobile be happy and wish you all the best!!!!🥳🥳🥳🥳🥳.I wish there were people like you in the world.!!!! 

I wouldn’t advise anyone to use T-Mobile it’s the worst. I paid my bill and each time I try to make a call or go online it’s saying that I don’t have enough to do so. But whenever I call them they say tht my account is active and I should restart my phone until they say I should wait 72 hour  each time I call after 72 hours they say I should wait another 72 hours. I asked for a refund n shut my number down but they don’t want to do that. 

Hello! Not sure where leave a employee review but I wanted thanks Jay@T-Mobile. I only call customer service  just to make one small adjustments, and I end of having a really good conversation, and keeping me updated with t-mobile promotions. I’ve been with T-mobile for 8yrs!! Thanks you once again! Love the attitude, small compliment and gestures bring back the faith in customer service! 

Ivan from the Geneva, Illinois store was fantastic! Such a hard worker and dedicated to being honest and making sure you understand your plan and what you are paying for. He helped me get the most affordable phone and service for my needs. 

This is regarding the phone employees at Tmobile let me start off by saying I am the sorriest person for switching to Tmobile.  I have never felt so deceived and aggravated since I received there phones. And I do not appreciate all the ppl I spoke with who Lied to me ...Yes more than 1 customer representatives Lied to me telling me there fixing my bill and for me to go pay a certain amount and my bill will recycle over back to zero ..well let me tell you I feel like a clown 🤡 A real Bozo honestly..and I Warn You All DONT Switch To Tmobile I'm Still Sorry I Did ...If you wanna be Lied too and made to feel like a. Clown 🤡  call the representatives who claim to help you but never do ...It's a real shame Tmobile reps lie to gain customers