Employee Review

Thank you Michelle@T-Mobile, Romvick@T-Mobile and Claire@T-Mobile. They picked up my calls and answered every single small details I've questioned about; they've configured everything as I needed to. Thank you for removing the line I wasn't satisfy about it and making such great arrangements plan payment with me. I will continue on forward be a Loyal Customer on T-Mobile! I couldn't be more happier than their customer services and comprehending my solutions right away! MVP.

⭐⭐⭐⭐⭐

My biggest mistake was leaving Verizon. Don't trust TMobile on their so called promotions. Everything is a lie. Don't trade in your phones with them. I lost 2 of mine to them for free. There's a lot to say. They rob you in daylight because they are trained to lie. Most important if on auto pay.. always check your transactions. They steal by charging you more every month. 

Dani@tmobile The expert I spoke with absolutely professional and had superb customer service! My experience today was truly wonderful and by far surpassed my expectations of how I thought it would have turned out! Absolutely love being a customer and it's times like these that I'm reminded that there are genuine people on this earth here to serve the needs of other people. Thank you T-MOBILE for having the right people for your company! Truly a customer for life and will always brag about you and help people convert to a true cell phone company!!! Thank you and may God bless each and every one of you!!!

Kat - 23502, was absolutely wonderful in the support they gave me. I had my account hacked and phone ported and they helped me very fast and with care to get everything fixed. They gave me additional options to help secure my account as well and was very personable. In a very frustrating night this was an unexpected and pleasant interaction. Thanks again Kat.

I am starting to hate T-Mobile you guys have horrible customer service and you treat loyal customers like nothing, you say you want to help people but you train your employees to lie. I will be switching out of this contract ASAP you guys suck!!

ID number:187078 Joy F

ID Kevin #187546

Customer service in
Manialla

Were very rude and both said that they wouldn't mind me leaving as a customer and encouraged to leave since I my payment wasn't accepted which wasn't on my end it was on theirs, I repeatedly tried to make a payment on my account for 3 days, and it wasn't accepted and so now I am without services. Joy argued with me back an forth being were rude and interrupting me over and over when I said that wasn't great customer service she stated "She didn't care" I asked to speak with someone else and Kevin got on the line, Kevin was no help at all and encouraged me to leave tmobile. Tmobile is the worst. They can not satisfy there paying customer. What a disappointment. 
 

BTW- It is strange that this is T-Mobile's mechanism for giving customer feedback. You would think that there would be a dedicated page on the site with a form designed to capture something as valuable as your customers' impressions.

My experience moving from Verizon has been mixed.

First, I want to say that the people at T-Mobile were friendly and knowledgeable.

Second: When I do call for help there is always a loooogng wait on hold. I usually have to wait 10 to >60 minutes. I always use the call-back service. This is a problem. When I get some one I get the excuse that things are swamped.

With the "Carrier Freedom" program on Dec 20th,2020 I turned in two Verizon iPhones: an iPhone 10XR and an iPhone 11. I was supposed to get Credit card refund for each phone to pay Verizon for the amortized balance for these phones with Verizon. The iPhone 10XR arrived at T-Mobile Dec 30th. The other iPhone 11 is still in transit when I called T-Mobile on Jan 11th, 2021 using the UPS tracking number.

Also, when I purchased the two iPhone 12s from T-Mobile, without my knowledge or without T-Mobile explaining to me, I got the phones under the "2020 Apple Buy 2" program. This program amortizes the two phone's cost of $730 over 13 months. Well OK. But, in the meantime I get a bill for the balance on the two phones from Veriizon for over $1000. So I called T-Mobile for the status on getting my credit reimbursement for the two Verizon phones. I was then told that because of the 2020 Apple Buy 2 program I was not eligible for the Carrier Freedom program. ¡Ohh!

This was never explained to me! So now I will need to pay Verizon for the balance on the two Verizon Phones. But, because I sent them in as instructed by T-Mobile I will be required to pay Verizon phones for phones I will no longer have in my possession. If I pay Verizon the balance for these Verizon phones then I should own them. But, they are gone! But, for the new T-Mobile phones I pay for for them over 13 months. OK, that I understand. But the old Verizon phones I could have given to a charitable cause or sold them to recover the cost. ¡Gracias T-Mobile!

Several problems:

1. Changing carriers requires me to trust  experts to walk you through the process. It broke down because the process involves several T-Mobile departments to work in concert. But, each time I was transferred from one department to another I had to explain my situation over and over again. The problem is, I am not the expert at this. There is lack of continuity. 
2. As a result I was not informed properly and things went wrong.
3. I had to do some of the work like ask Verizon for some transfer/switch over PIN so T-Mobile could switch over the Phone numbers between carriers. I had no idea what that is. What I am trying to say is the process for me was not seamless.
4. Different programs were incompatible with each other and the reasons not made clear to me.
5. All I got was from T-Mobile for the confusion was "We are Sorry". Well Geez… 
6. So now I am stuck with paying for the more expensive of the two verizon phones, without even having the phone IT-mobile agreed to pay for the lesser cost Verizon phone).  This cost eliminates any savings I hoped to realize by switching from Verizon to T-mobile.  Would I do it again - probably not since I feel that I was cheated.

I live in Tarzana CA (91335) . All I get is fake 5g and 4g icons , I only get 0.04mbps download and 0.8 upload speed on both 5g and 4g , sending picture message take couple days and never go through, called customer service couple times , they just saying we will send technicians to check the towers , but definitely no one come , time to leave tombile