Employee Review

I have been a T-Mobile customer for over 20 years now and find myself having to move to another carrier. I received my new Galaxy 10E but after a month or so started having issues with messages, email etc. I called customer service, went through all the fault finding and it was determined that there was an issue with the antenna or at least what I was being told. They graciously upgraded me to the 10+ which worked flawlessly. Normal return process, mail back the phone through USPS which was done however it turns out they claim the phone was never received. On three different occasions I have spoken with rep's and managers trying to resolve this with the latest call being today. I was basically told they could do nothing and that I would have to continue paying for equipment that I no longer have in my possession. This is the 2nd time I found myself in this predicament, same issue occurred a few years ago, warehouse received the return but didn't log it in and magically it disappeared. Granted they corrected this for me and all was good.

I am appalled at the lack of willingness to correct this issue, I guess there is no accounting for 20 years of customer loyalty!!! 

Another disgruntled customer but I guess that doesn’t matter to a billion dollar company.