Forum Discussion
Employee Review
Can I leave a T-mobile employee review anywhere?
Hola @magenta4753749 and thanks for posting.
We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. ¡Gracias!
I opened up a chat on the t-mobile website on 12/7/2021 and asked if the offer below requires the customer to add a new line. The agent just kept telling me that only the Magenta Max plan will give me this option. I said the ad says "on any plan" not just Magenta Max. I also told the agent, go to the website, click on deals, select "Apple" and then they could see the deal I was referring to. It took me 4 times of copying and pasting the same thing before they bothered to read it thoroughly and finally realized that the ad says "any plan" and that I was not referencing some deal offered through the Magenta Max plan. They said it didn't require the addition of a new line but they still didn't seem to know what they were talking about.
I went to the t-mobile store to talk to someone in person. It turns out that although the ad sounds like the iPhone 13 Pro and the AirPods are half off with an eligible trade in, it is only if your trade in is worth $400+ dollars. The ad is misleading. Is this false advertising? They make it sound like the iPhone 13 Pro and the Airpods are half off as long as you have a device that can be traded in!
DE REGRESO A PEDIDO DEL PÚBLICO
La combinación perfecta. iPhone 13 Pro y AirPods a mitad de precio.
With 30 monthly bill credits when you trade in an eligible device on any plan
