Employee Review

I want to give feedback on my experience while at TMOBILE in Montgomery, Alabama. I added a new line to my exsisting line, but for some reason, I could not get it activated over the phone with the expert. Therefore, I arrived at the store and a store expert name Darius Brewster greeted me as well as any other customer that came in after my arrival. Darius Brewster is an exceptional employee, his customer service is off the charts. This young man is exceptional. He is patience, knowledgable, shows great customer service, consideration, empahty, respectful and all the positive practices above. Meanwhile, as Daruis was assisting me with my phone issues, he was on the phone with the TMOBILE expert, I watched this young man greet, assist me, helped solve the issues with about 4-5 other customers phones, as they each came into the store, one at a time, WOW!  To add, at one time, he was waiting on me, the customer standing there, as he was helping another customer on the Ipad, there is no greater customer service, if so, I did not see it. Darius gets the job done, without even thinking about it; yes, he does enough for 2 people. I have been a customer with TMOBILe for almost 20 years and I have never, ever seen such great customer service and compassion, in an employee. I was happy when I left, and I think everyone else was pleased, as well. I did not hear not one complaint, about his customer service. Employees like Darius Brewster are very hard to come by, and he deserves an award and a raise. 

Karen McQueen