Employee Review

Hello! I had the pleasure of speaking with Dashawna (1232747) over the past few days. We needed to set up a new line and new phone but had a terrible experience in-store. Dashawna was very friendly, helpful, and professional. Great customer service, and I appreciate her help with resolving our concerns!

Hello! My phone was recently stolen so I went to the Santa Rosa, CA T-Mobile location (in Codding Town) and a nice young lady, named Charity, helped me. She was very knowledgeable, very nice, and VERY HELPFUL! She explained things clearly and made sure we got the best deal and best fit for us. I'm glad I was lucky enough to go in when she was working.

@tmo_mike_c  I  woke up this morning to find my phone was shut off. Due to Dorian I completely forgot to pay my phone bill. I called to make a payment and a lovely young lady by the name of Brea answered my call. She's located at the call center in Tampa. I have spent the past 30 minutes trying to find out how to send in a review on her. If that says how much she deserves recognition. Brea, is an AMAZING team member!! She is cheerful, bubbly, very efficient at her job and she just has a way about her that makes it easy to talk to her. Brea not only made me laugh and de-stress a little, she also made me feel as if I am a part of a huge family. My phone was reconnected, my disconnect fee was reversed and my payment was suspended for 10 days. If I'm still feeling an impact from Dorian after 10 days I can call and T-Mobile will push the payment out further. I hope this reaches her even tho I didn't get her last name.. Brea, thank you for being such a wonderful person. I pray you and your family are safe during Dorian, and all of Florida. Switching from Verizon to T-Mobile was the BEST decision I've made. Thank you, Cheryl

Re: Employee Review

Hi I was I  the Long Island South Store in valley stream. I just want to write to say how fantastic  Marrow was at that store. .Marrow stepped in to help me with my phone when it was locked and I was stressed out. He wasn't my original rep. I went over to him when the young lady helping me did not have the correct answers. Marrow was so patience with me especially when I forgot my passcodes on all my account. Marrow made me feel proud to be a loyal customer of T mobile. Marrow is a true asset to the Valley Stream Branch. Kudos to Marrow. THANKS AGAIN.

Hello. I wanna write a review for the person who helped me earlier. He said he is not a support tech but he can help me anyways. His name is DeWayne. He took the time to help me because I was having problems with my data from yesterday. Thank you so much, DeWayne!

Please pass this commendation to right department:

Please extend my commendation to Richard and Ryan at the Pacific Commons, Fremont, California location.  They are both very professional and provided me with beyond excellent customer service.  Ryan and Richard have high caliber skills in making sure that the customer is helped and will have a five star experience with their service.  Their courteousness, attentiveness and willingness to help are very commendable.  T Mobile is very lucky for hiring sales professionals that carry an impressive reputation for the company.

T-Mobile Location: Rockaway Blvd, Rosedale, NY

This review is about a specific sales rep at this location: Artamere. I've been going to this location for quite sometime now and never had any customer service issues and typically spend no more than 30 minutes. I had came to purchase a new phone as well as "jump" the current iPhone I had as I still had a balance left. The sales rep had asked if I backed up my phone which I had before completely wiping it clean. However, didn't transfer everything to the new phone to confirm which most sales reps do. She then realized that my MacBook was still attached to the cloud on the current phone and rather than signing off my iCloud completely -- she erased 11 years worth of memories and information on my Mac which has been unretrievable.

I went back in the following day after realizing what happened. T-Mobile did nothing to compensate for this although I've been a loyal customer for 15 years. Aside from the on going nightmare -- I still wanted to proceed on getting a new phone. I was working with Kenton (supervisor) as well as another new sales rep -- they inspected my current phone another time and realized there was a hairline scratch on the screen. They had said those scratches were never there. They took back the offer they gave me last night and couldn't authorize the jump as I was sitting there crying after all the inconvenience and things they took from me. The most they offered me was $100 to compensate for everything. A $100 credit towards my T-mobile family plan.

I am disgusted and dumbfounded with the incompetent, unhelpful, unprofessional, and negligent sales reps that represent the storefront of this company. I will never be going back to this location as I've lost all trust and desire to work any further with them.

I will be filing a complaint to corporate in regards to the staff that had failed to assist me and will be sure that they all get reprimanded for being improperly trained.

If it's the ForeSee survey it's having hissy fits. When I am on the site it pops up several times, and sometimes it may open for you. Please remember this is the ForeSee survey,

Want to complete the survey sent to my phone after our  purchase and sign up, but it expired. Wanted to give props to the guy who worked with us, is there a way to access that survey again?