extension for payment

Hello I am experiencing hardship, I have a payment extension.  It's 2 days past due. The roof of my house is gone due to a storm.  I have had no power until now.  I asked if T-Mobile could extend my payment a couple of more days.  They told me no.  This is the only communication I have.  I need to have my phone on for emergency purposes.  They still said no.  Customer Care at T-Mobile is a joke.  Spoke to a an agent and a supervisor it didn't do any good.  I went for T-Mobile because it was so economical and safe.  It is economical.  They do not care about your safety.  A storm hit the roof of my house and now it's gone.  I have had no power.  In a hotel money is tied up and they can't extend the payment for a couple of days.  That is a load of crap.  I hope that both people I talked to get fired especially Javier the supervisor.  I was just asking for a couple of days to avoid disruption.  T mobile needs to show more empathy towards emergency situations for that reason I am done with them - a once loyal customer