Extra EIP payment just reduced monthly auto pay?

syaoran wrote:

HeavenM wrote:

It is really strange if you used those steps and it still reduced the month's bill amount. Did you notice if the equipment balance went down by the extra $10? The equipment balance can be a little tricky to read on the website, so if you want a second set of eyes on it, I would send a direct message on our Facebook or Twitter so a T-Force rep can take a look at the account. They would be able to see the account details needed to figure out how the payment exactly applied to the account and give a better suggestion. 

Some newer EIP's no not allow you the option to pay off your device early or reduce the monthly payments by paying off a portion of the device balance.  

Making a payment to the EIP never reduces the monthly payment. We do have two device payment plan types; EIP and JOD. JOD (JUMP! on Demand) is a lease program and does not allow extra payments. If the phone is on EIP (Equipment Installment Plan i.e. 24 monthly payments), then extra payments are allowed at any time. 

@syaoran I am curious if you have had any issues with making extra payments or why you are suggesting that newer EIPs are not allowing those extra payments. If the payment was not allowed, then NicoleKSU would not have seen the option to select that device in the payment screen. Since those were the steps that were used to pay, I think it is more likely that there was a hiccup during the payment process and our care reps should be able to see where the payment went and go from there.