Forum Discussion
Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can st...
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
That's a shame to hear it's giving you trouble @arsin29. After you've made the changes, have you tried signing back into your Family Allowances to see if they are still saved properly? Just a heads up, the Permiso familiar won't take effect if the phone's are connected to Wi-Fi as this connection isn't part of the T-Mobile network.
