Forum Discussion
Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can st...
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
Hmm. That's really interesting. Are you making all the changes from the website? You can also make the changes from the T-Mobile App if you have it. Can you try changing the settings from the app to see if it makes a difference? I'd just like to see if this is stemming from just the site, or the app too.
