Forum Discussion
Family Allowances seems to be some kind of joke
I'm looking into Family Allowances because I want to restrict my 10yo daughter from using her phone until early hours of the morning. She seems to be addicted. We take it away from her in the eve...
Just so I'm on the same page with you @rglaus, are you looking for something that'll block the devices built-in functions to be blocked? Nuestra Permiso familiar is designed to restrict the phone from using services on the network. Unfortunately, we don't have a feature that we offer if you're trying to block them from accessing the phone's internal features.
I just got a phone a couple of weeks ago for my 12 year old grandson. When I asked them at the store how to set up the parental controls they told me to just google it. I have set up family mode which I have to pay 10.00 a month for and then I had to call them to add family allowances. I kept getting an error message every time I tried to put the times to limit the device. I tried both the app and the website. I called back several times and they could not figure it out. It would not save the changes for them either. I finally got someone that was able to get the times put in and save it. They told me the app would not work with that feature. I can look on the website and my app and see that the times have been saved but it is still allowing calls and texts to come through during the blocked times. I still get an error when I try to set up the web guard. I was on hold for almost an hour this morning before I was able to talk to someone and then after they still could not figure it out they were going to send me to tech but disconnected me instead. I have probably spent over 6 hours on the phone in the last two trying to get this resolved.
