Familywhere location inaccuracy

with new phones the app no ​​longer works

T-Mobile FamilyWhere® uses GPS and other network technologies to obtain locations. GPS location can be very accurate if the phone can "see" the GPS satellites. If the phone is indoors or in a place where it cannot directly see the GPS satellites, the system automatically uses alternative location technologies.

Mahollowman wrote:

Im having a similar issue that started when i ordered a brand new TMO OnePlus 7 Pro Mclaren 5G… I already had the 4G 7 Pro … I took my sim card out of the old phone after transferring all my stuff to the new phone … Put sim in new phone and then handed down my old phone (after a factory reset) to my daughter using the sim card out of her Samsung S9… Now when i try and locate her, it gives me 2000 yd radius ...yet the other 4 phones on the plan can be tracked to an exact location. Do i need to reinstall the app to reconfigure something in either phone. I made sure the High accuracy tab was checked on both phones location services and i checked all the app permissions and they are set to always be allowed all the time. And yes i am super disappointed i have to turn off my 5G just to get my phone to work at all. The 5G sucks now..What happened to all these 200+mbps speeds i saw being posted, cause i'm sure not getting them.  

I did finally find the service provider location in my Samsung s20 & was able to change the access to allow all the time, that fixed this issue. Go to settings, then location, I clicked on app permissions, within there it shows all apps & their access, scroll till you find the service provider location, click on it to change the setting. This took me awhile to figure out so I wanted to post my find for anyone else it could help. :)

We just got Samsung S21 and the app is not properly working showing low accuracy. We went through all required setup adjustments and nothing helps. Customer support doesn't have a solution to resolve the issue. I guess the FamilyWhere software should go through the round of updates that will allow the app to work properly. 

I have the same exact issue with 221 Ultra and S20…… It worked fine on older model phones - it does seem to be related to 5G phones.

you can try to rule out 5G being the issue by shutting down 5G and switching to 4G only..then retest to see if its any more accurate than it was on 5G…

TMO might be needing to do an update for the more recently released devices..

so there are a few things that could possibly be the issue..

I have had the same issue since I upgraded my Samsung S9 to S21.  Tried everything people suggested, including turn off 5G and changed location setting, no luck.  So the FamilyWhere is useless for my Samsung S21. 

There is no selection for FamilyWhere to be "use all the time" for location on the Galaxy Z Fold 3.  Other apps have this ability, FW does not.

I use FamilyWhere app. I'd like to know. How to make a Low Accuracy to High Accuracy?

I started using FamilyWhere on my iPhone 12 pro. GPS  Location sucks. It put my phones (all iPhones) from 5-15 miles (measured in yards) and no way to fix that, from exact locations. I don't have a high accuracy turn on my phone. How do i fix those issues. T-mobile customer support has been no help.