Forum Discussion
FamilyWhere
My familywhere won’t track on e of our phones, it shows up on our family members list, but whenever we try to locate it on the phone we get “*****’s phone isn’t responding, the phone might be off or ...
FamilyWhere is all about being able to locate those devices, so having one that is not updating is really weird. What make and model is the phone that is not able to be located? Nuestra T-Mobile FamilyWhere app T-Mobile Support page discusses some Android devices that have to have some settings updated to make the location more accurate so changing those could help in this case as well.
When you are testing the location, have you turned off Wi-fi? If you have tried with location on and wifi off and all the recommended settings from our support site and you are still seeing the same error, you would want to contact our support teams to have them file a ticket for the FamilyWhere issue with that one line. Most people on the Community like to reach out by sending a direct message on Facebook, but you can also call 611 from your T-Mobile phone.
Hope this helps.
