Forum Discussion
Free Apple + TV offer
Having difficulties getting the offer. Keep getting spinning wheels and Oops! Something went wrong try again - which I do repeatedly. Anyone else having this problem?
Same here and looking around various forums and newsgroups, it seems the majority of people are having issues and chatting with an "expert" is frustrating to say the least from most of the complaints. It's been a rough few weeks for T-Mobile for sure!
bdawn8403 wrote:
Same here. I'm assuming because I'm a sprint account and not T mobile?
Being a Sprint customer is irrelevant in this case, even T-Mobile consumers are getting the same message and are unable to activate their free Apple TV+ (me being one of them), in fact most complaints are from existing T-Mobile Magenta plan consumers.
I told CS & IT they would have a million calls, they didn't listen and they couldn't help me resolve this APPLE TV OFFER so I hung up. I cant burn that much time on the phone. They wanted to help me individually but I told them its nation wide. Dont band-aid it fix it at the root level
Lannie
Same here. I'm assuming because I'm a sprint account and not T mobile?
I was just able to redeem, I kept pressing "Retry" every 5-10 minutes (as I'm working from my desk anyway so it was easy for me to do). It finally went through and I have redeemed it. It also stacks. We had 12 months free from an previous deal when we bought a new iPad and this added to it, so our free subscription now expires mid 2023!
same.
Anyone getting any answers? Please share!
Thank you for the reply I really appreciate it I’m glad you got through maybe there’s just too many people hitting it all at once
Hey D I just got in patience is a virtue
Thank U!
lannie
OK …..I got in and got as far as “Redeem Now” got to the apple TV page and now its telling me “Code redemption is currently not available”...alright…. what now!!??
dmhtwice2 wrote:
I can't even get to the redeem page. Any help would be appreciated thanks
I logged in to my account first (on a PC) I then went to https://www.t-mobile.com/offers/a...-plus-deal. and choose "Activate now", had to keep trying as I had the gears of death this morning, it just kept giving me the "Oops! Something went wrong try again!" message then it finally went through. I then redeemed on Apple.
