Forum Discussion
gmail to phone.#tmomail.net is not working
emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts.
emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts.
google has a gmail application "email to text" whereby one can gmail <phone.#>@sendemailtotext.com and receive text. That is, google has their own email-SMS gateway. When using this app, I DO receive the email as a text.
It appears that google is restricting emails to the tmobile email-SMS gateway, @tmomail.net, to force customers to use googles app "email to text". Did I mention that google charges for the service?
Is there anyone who can shed any light on this? Is there anyone who can email <phone.#>.@tmomail.net and receive a text?
Gracias
frito
edwardp wrote:
The vast majority of messages, are a miss.
As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.
@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem.
This is beyond ridiculous now.
Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like "hey I left my phone at home. Can you make sure to feed the dogs?"), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out).
I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam.
I use a generic gmail account for all my online activity. This includes sending email to text for responding to craigslist advertisements that include a text phone number, but no email. The ones going to verizon and at&t go through while the T-Mobile ones do not. This morning I got the following response to an email to tmobile text:
Delivery incomplete
There was a temporary problem delivering your message to XXXXXXXXXX@tmomail.net. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently.
That was accompanied by a details.txt file containing the following:
Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; genericemail@gmail.com
Arrival-Date: Fri, 03 Nov 2023 08:35:48 -0700 (PDT)
X-Original-Message-ID: <028001da0e6b$6ba891f0$42f9b5d0$@gmail.com>Final-Recipient: rfc822; XXXXXXXXXX@tmomail.net
Action: delayed
Status: 4.1.0
Remote-MTA: dns; tmo-west.mx.a.cloudfilter.net. (44.225.109.57, the server for
the domain tmomail.net.)
Diagnostic-Code: smtp; 452 4.1.0 <genericemail@gmail.com> server temporarily unavailable AUP#MXRT
Last-Attempt-Date: Sat, 04 Nov 2023 09:27:54 -0700 (PDT)
Will-Retry-Until: Mon, 06 Nov 2023 07:35:49 -0800 (PST)I also use it for alerts from smart devices in my home. They don't get through anymore either and some of them not getting through would be catastrophic..
I sure would like this issue fixed soon.
I had the same problem in the last week or so. Today Nov 6 2023 9am PST it came back. I have received 2 days old messages. I tested with new messages and they arrive in seconds.
Genial
Hey friends, The tmomail.net service has some pretty strict spam filters. We want to avoid as much spam as possible, but it is also not a very robust service like regular texting or data services, so it is not designed to be used for any company uses either. From what you showed with the error message it looks like the message is coming from a seemingly generic email address. I don't know if you changed the email address to keep your information private or if that is actually what you are sending it from. The spam filters that exists for the email to text service look for generic emails like that and block them by design. That filter also looks for things like alert@ info@ admin@ and many other email addresses that may be associated to a company or spam.
I know that this may not be the news that you want to hear, but I hope it at least sheds a little light on the situation and gives you some other ideas on how to get those messages sent.
421 4.1.0 <g……..@gmail.com> sender rejected AUP#CDRBL
Where g….. is may actual email address that I’m not going to show here.
Sometimes it works, sometimes it doesn’t.
We need this service reinstated, this is ruining my livelihood and productivity for my business with automated scripts i run using the tmomail service. Please help!
@HeavenM , the thing is its my personal email, with no flags like admin, info, alert, etc. this is pretty disappointing for what was once a great service.
@frito_bandito, i am getting the same error even when trying from outlook mail, this sucks. its impacting my business and livelihood.FYI: I called TMobile support. They had me reboot my phone. They said they did NOT do anything like Spam settings on their side. They sent me a text and it worked. I went to my Outlook.com email and sent an email to my_number@tmomail.net and it said my email is blocked. I went to my Yahoo.com email and sent an email and it worked! BTW, I tried to reset my Outlook.com email account with my phone number and they don't recognize my number. Now there's no way to reset my Outlook account. Some dude hijacked my account. Oh well, it was only used to send email to text. Anyway...tmomail.net works for my phone number as of 2/25/2023.
I can email myself normally to my tmomail address and I get the text. But I am not getting "verification email" from Gmail for example so that I can add it as a forwarding address so that I can create a filter for a specific email I want to forward
I started having this problem a few days ago (as of 5/26/23). I had been using it for many months and it was very reliable. Six seconds after sending the SMS my phone would beep with the message.
Now it is very hit and miss, mostly miss.
The messages are always the same except for the inclusion of the current date and time.
Note, I had to use “;” (semicolon) instead of “:” (colon) or the message was never received.
edwardp wrote:
The vast majority of messages, are a miss.
As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.
@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem.
This is beyond ridiculous now.
Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like "hey I left my phone at home. Can you make sure to feed the dogs?"), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out).
I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam.
