gmail to phone.#tmomail.net is not working

Serious problem... not getting stock price alerts from Schwab at tmomail .net. .

They keep insisting its not them. I sent myself several from Gmail account, a yahoo email Account .. NONE come thru so I believe it is tmobile.   On app all texts are enabled. 

Nothing blocked.  Even Scam unblocked. I will have to switch carriers because of this. 

This is ridiculous.  Most email services give the user the option of selecting if a message is "good" or "junk".  Why isn't t-mobile doing the same with texts?

having the same issue as well. email sent from Gmail is not getting through as a text. I tried sending from my work account and it worked. So it looks like the service is still active but they may have changed something on their side. I spoke to tmobile technical support and should receive an update in the next day or so. This issue started happening on Wed 13th. Prior to that, my hourly stock alerts were coming through just fine for the past few months.

Hey t-mobile. I keep getting spam calls, from businesses, legitimate and otherwise. Perhaps a good policy would be to block all phone calls…

Look, we get it. Cracking down on spam is important, but if I can't send myself a text message from my own email account, the policy doesn't come across as consumer protection. Smells more like corporations fighting over juicy user data and corporate greed.

I use this service to ensure I receive notification of important events in my own home. Water leak and smoke detection, doors opened when nobody should be home and sometimes to send a random compliment to my wife.

Security must always be balanced with convenience. If maintaining a blacklist for spammers and non-approved business use is too much for t-mobile to handle (laughable), at least give us a whitelist option to opt-in for senders we trust. 

I've been dealing with same problem for a month,  not getting stock price alerts.  

Yesterday T mobile tech called me to say it is working. I sent myself an email to text and got it so progress but still not getting from business for stocks.  

Any updates?  New to this thread but have had this issue for around a month.  Can't get anything to my phone via tmomail.  Thread should NOT be marked as solved.

It was working for a while now it isn't.  I get what is shown below.

Maybe it is time to create a database where users can add a line every time a message doesn’t get through.

Anybody have an idea how to do this quickly?

If it needs a URL I’ll by one.

Reporting-MTA: dns; googlemail.comReceived-From-MTA: dns; redacted@gmail.comArrival-Date: Thu, 26 Oct 2023 19:41:28 -0700 (PDT)X-Original-Message-ID: <653b2358.0d0a0220.59145.0ef9@mx.google.com>Final-Recipient: rfc822; redacted@tmomail.netAction: failedStatus: 4.1.0Remote-MTA: dns; tmo-west.mx.a.cloudfilter.net. (35.85.199.61, the server for the domain tmomail.net.)Diagnostic-Code: smtp; 452 4.1.0 <redacted@gmail.com> server temporarily unavailable AUP#MXRTLast-Attempt-Date: Sun, 29 Oct 2023 20:57:20 -0700 (PDT)

HeavenM wrote:

edwardp wrote:

The vast majority of messages, are a miss.

 

As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.

 

@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem. 

 

This is beyond ridiculous now.

 

Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like "hey I left my phone at home. Can you make sure to feed the dogs?"), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out). 

I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam. 

This article explains what is happening, and even says “The e-mail to text gateway is a legacy system that may eventually be decommissioned in the future.”

It also says “Hay una variedad de compañías respetadas independientes que ofrecen servicios de mensajería en la vía sancionada que quizás puedan ayudarte. We recommend you reach out to Kaleyra, Infobip, Sinch, Vibes Media, Twilio, or Cisco directly.”

What it doesn't say is that, as far as I can tell, each one of these services sends messages via a (programmatic) API or a web interface.  There is no email-to-text interface available (you cannot just send your message to somewhere other than tmomail.net)

So, if your messages are generated by your home security, or other, system then the developers of those systems need to add capabilities to utilize the “paths” that T Mobile accepts.

It will not be simple to switch.  If you are relying upon T Mobile to deliver SMS/MMS texts to your phone you should probably be looking elsewhere, or convince your system's developers to add additional SMS/MMS delivery methods.

@HeavenM I really hope that's not the case, because that level of destructive behavior on a carriers part to make those changes in the dead of night is irresponsible enough to justify changing carriers immediately. It's extremely anti-consumer to do this to people, let alone try to ensure everyone afterward that it is for the good of the consumer. I have used T-Mobile for almost 10 years and the only email to sms traffic I ever received was from systems I personally setup to do so, so I find it hard to believe it is such a systemic problem that T-Mobile had to go and prevent previously legitimate use to stop some rampant scamming campaign. Especially when you've blocked "business" domains, that reeks of bad faith.  
 

It sounds much more like what some other carriers tried to do with varying success, and either sunset a service silently to avoid bad PR, or set us up to use a paid tier service that offers nothing over the free service that’s worked for years.  
 

But in this case even a personal Gmail message sent to my phone without all those "bad" words listed above still fails, so it would appear it's just not working at all. Either way I'm glad my phone is a dual SIM device, so I can take my business to AT&T, and give T-Mobile a bit of time to fix it and fix it properly, before I terminate my account with them permanently. I don't want to do that but y'all gotta own up to a very anti-consumer decision when you've made one, you used to be better than this. 

At least tell us... it's discontinued or they're going to charge a fee.   Tell us.  

I've already started asking Verizon and ATT forums if it's working for them. 

I cannot be without stock alerts and security camera alerts to text..  

Nice knowing you all.