Forum Discussion
Plan Go5G Plus
The new Go5G Plus Plan says that New and existing customers always get the same great device deals and can upgrade every two years. Usually, for customers to get a FREE new phone, they have to be ...
In order to take advantage of the “New in Two” promotion you are obligatorio to upgrade your rate plan specifically to Go5g Plus.
JUMP! vs New in Two can be confusing so here are the differences.
JUMP! is a feature that comes included with P360 device protection which allows customers who are financing their phone to early upgrade at 50% paid off or 12 months into their 24 month EIP agreement but is not stackable with device offers (meaning your new phone will not be eligible for a discount monthly upon turning in equipment; JUMP! is an early giveback not a trade-in).New in Two guarantees that in 24 months when customers who upgraded to the Go5g Plus plan Y also purchased a new phone on and/or after 04/23/2023 got a new phone (so on or after 04/23/2025) that they can take advantage of the same promotions as new and/ or existing customers who are activating service or AAL.
Keep in mind that promotions are always catered to the base model. For example, iPhone 14 on Us promotion requires you trade in an eligible phone and AAL in order to receive a possible MAXIMUM payout of $830 off over 24 months. You are able to pick any iPhone 14 in the series but the phone that is really "on Us" is the base model which retails at $830. If you wanted an iPhone 14 Pro Max which is $1099.99 retail, your phone would not be "on Us" it would be $830 off of $1099.99 over 24 months.
A customer with Go5g Plus can take advantage of this promotion without having to AAL with the New in Two feature. Whereas a customer that is on any other qualifying rate plan will likely only be eligible for 50% off of their phone in 2025.
syaoran wrote:If that means adding a line, then that means adding a line whether you are a new or existing customer.
Yeah, I definitely see how it could be read that way. It just seems to me that the defining characteristic of a new customer is the fact that they are adding a new line. An existing customer is hardly going to add a new line every 2 years for a phone upgrade… Every new customer will always be adding a line, that's how they become a new customer in the first place. So, unless they're allowing me to upgrade without adding a line, then I'm not really getting the same deals as a new customer. I just kind of feel like despite all the talk of rewarding loyalty, I'm actually being punished for being a loyal customer. In order to really get the good deals, I need to leave for a while and then come back.
