Help Settling A Collections Debt!

kyeshaqueen wrote:

I have a notification on my Credit report stating that I owe a debt collection agency money which is from T-mobile, and it has been sent to collections. I never received any information in regards to a debt before hand and I am still a current T-Mobile customer, OTHERWISE I would have paid it. I want to work with T-Mobile directly to pay off my debt. I do not want to contact the Debt Collection agency AGAIN. I have no problem at all paying off my debt, but I want this removed from my Credit report ASAP, because it is very damaging. I am very willing to work with T-Mobile to resolve this issue.  I do not have Facebook or a Twitter. I would like to E-Mail directly or speak to someone over the phone.

 

Thank you!!!

Aloha. They did the same to me. I closed my account, but forgot to turn off paperless billing. They continued to charge me & steal money out monthly. I never noticed until in may they took the last $506.00 from my account & left me broke. During Covid with no job. That money was my grocery money for my ohana. I notified my bank & they could only go back for 6 months. I got my $506.00 dollars back. T-Mobile even offered me a gift card for $250.00 which I declined, I wanted the CASH they STOLE back in my account. So the bank went in our favor as I provided proof of a closed family account. (They shut off 2 of our 3 phones & left one on & continued on paperless billing) So bank Erred in our favor & what does T-Mobile do❓ Instead of saying sorry we goofed they sent me to Collections ‼️ Can u believe this company & ive heard it happened to others. T-Mobile are Thieves!!! Make sure & read your bank statement online monthly ‼️ And when u get sick of their crappy service; make sure you delete your card info & STOP Paperless Billing- That's how they get you & when you finally CATCH them STEALING; BANK GIVES YOU YOUR MONEY BACK- T-Mobile Just sends you to COLLECTIONS ‼️ Worst customer service I've ever had in my 49 yrs of life. And I'll continue to tell anyone & everyone HOW T-MOBILE STEALS THRU PAPERLESS BILLING & When they get caught it's up to you to prove its Their Negligence. Filled out a police report May 2020. That's what you do when your stolen from. T-Mobile at the top level are Thieves & know exactly what their doing!!! Very profitable STEALING FROM YOUR CUSTOMERS during a lava eruption in my backyard & Covid just starting. Still owed over $1000.00 Every month they'd take different amounts- some from $76.00, $106.00, $49.00, every.single.month- just the WORST experience Ever from a company I used to like & brag about. Especially after they gave away free phones to ppl who were evacuated during the Kilauea lava flow 2018. Now their just RIPPERS‼️