horrible customer service

Avoid the store at all costs, I went in because out of the box l've had pixel burning issues on my screen and I only got it two days ago.. Instead of helping me with the return process the manager Vanessa told me no about a dozen times her workers around her were really nice and they helped me but she told me no and to get out of her store and then when I refused and said I paid $1,900 for this phone and it's broken she accused me of breaking it called me stupid and then told me I shouldn't have been so careless so then I demanded her manager she went to the back without saying anything while I was still talking to her she then came out and said she could do a return for the same phone but I would have to ship the phone out and she was going to print me a shipping label she went back to get the shipping label on the phone with her manager came back with him on the phone and said I want you to leave because I don't like you. I was like okay I'm not leaving until you fix my issue they told me to leave again and her manager on the phone said something was going to be held on my account and it was going to reflect and I said no this isn't my account this is my mother's account nothing can reflect on her account so then I said I'm not leaving until you tell me what you did to my mom's account and they said we're calling the police and I said good call the police because you ripped me off in 1900 bucks won't replace my phone and called me stupid called me a liar and I said I'm not leaving until you tell me what happened to my mom's account I can't afford to pay her back she wouldn't talk to me and didn't say anything until police came The police themselves had their guns almost drawn yelled at me to get out of the store I did so almost grabbed me and wrongfully detained me to the point where now I'm going to probably file a report against Bothell Police for not giving directives, having their hand on the butt of their guns, wrongfully detaining me, telling me l'm going to be arrested for trespassing when you don't get arrested for trespassing and I hadn't even been trespassed yet, The store was withholding information from me to keep me there 1 even told them I was going to leave if they told me what was wrong with my mom's account. had done nothing wrong wanted help with a problem that I assume they could fix but so far T-Mobile is trying to help us but this store is absolute garbage. I didn't threaten anybody I didn't say anything bad to anybody I elevated my voice cuz l'm an excited talker l'm also a big guy so she knew that she could have the cops on her side she even put a blanket over herself from the back who goes to work with a blanket? You were trving to play the  
You were trying to play the
part of the innocent little girl when you were not you even looked at me with a smirk
on your face when the cop asked me a question that never took place... Vanessa,
You're terrible at your job T-Mobile needs to be held responsible for not replacing a
phone when I open it out of the box and it's got burnt pixels on the screen as if this
Was a refurbished phone T- Mobile is selling people refurbished phones and saying
their new! This is absolutely unacceptable I went in for help and got the cops called
on me and trespassed there's going to be a lot of recourse happening because of
this and possibly terminating our contract with T-Mobile I'm so irate and never been
so publicly humiliated by Vanessa if that's how you do business with customers who
are having a hard time because they spent $1,900 and have a phone that is
functioning but not perfect 1900 I should get perfection....I've been a customer for
20 years and this is how they treat me and my mother? Verizon has a deal right now
where we can get three phones for free... People like Vanessa are why I hate going
to stores and hate getting new things because if it doesn't go right it's never the
customer's fault... have nothing to gain you sold me a lemon and then publicly
humiliated me and then barred me from your store.... .T-Mobile especially this one
on thrashers corner in Bothell Washington needs to be avoided as long as Vanessa and her manager are there. Even the rest of the employees hate the people they work for they say it to you when they're not there.