Forum Discussion
How can I contact the Fraud Department?
Does anyone have an unpublished way to contact the Fraud Department? This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no ...
Well, my individual problem was finally resolved today, but I think the bigger issue is how the whole fraud department and verification process work. Since posting the above:
- Fraud department on Monday added a memo to my account that they never saw what we submitted from the local store on Friday
- We faxed the documentation again on Monday, from the same store
- The fraud department decided that what I sent wasn't good enough
- I submitted a different document today over lunch that was finally accepted
Ultimately, about a week total of no service when I wasn't negligent on dues, I'm not defrauding anyone, etc.
I'm marking this as the answer, but there really is no answer. The best you can do is to try and involve as many people as possible, and I did engage the T-Force team via Facebook. They were very helpful, to the extent they could be, but even they are at the mercy of the fraud department.
I can't speak for every circumstance, but in my case restoring service to my valid account was very painful. I think (maybe because of the porting scam earlier in the year) the balance is too far to the side of security vs. usability.
Received a Bill from T-Mobile From P.O. Box 742596 April 28, 2022 for $2447.20 Fraud account #
980374867. This is a Fraudulent charge by someone who stole my Idenity . I contacted T-Moble several times since April 2, 2022 and the personal at T-mobile told me not to pay this bill and it was turned over to T-Mobile Fraud team. Have filed a Police report April 2, 2022 Bedford County Sherff in Bedford County Virginia with Sgt Peterson at 540 586 4800 Police report # 2022062257. Have talked to
a EJ Marcus at ext 037804210 on April 18, 2022 also Tomasena in Kansas City April 30, 2022 and Jermemy on line all with T-Mobile. These conversations were recorded and filed. All of these personal told me not to pay this Fraudulent billing. I keep getting bills to this Fraudulant account and apparently someone at T-Mobile is not doing there Job.
Please look into this situation and correct it as this would affect my credit score
T-Mobile claim # 1100674271
WAYNE KULM
3307 Cottontown Road
Forest, VA 24551
812 213 6310
Please contact me by email or USPS mail as to the results of this infestation ASAP
