Forum Discussion

kevin96246's avatar
kevin96246
Network Novice
Hace 5 años

How do I suspend my plan while keeping my number?

Hi. I will be leaving the US for around 6 months, and during that time I would like to suspend my phone plan. Currently, my phone plan is prepaid ($40 Simply Prepaid 10GB LTE – Unlimited Talk, Text, Data). I know that I can suspend my account twice a year for a maximum period of 90 days for each suspension and that I will be charged $10 per billing cycle. I still have questions though.

1. what does it mean "billing period"? Is it $10 per month? Or does that mean $10 per suspension period (so around $3.33/moth)?

2. how do I actually suspend it? The instruction on the website says,

  1. Visita Mi T-Mobile e ingresa a tu cuenta.
  2. Haz clic  MÓVIL.
  3. Haz clic en Informar como perdido o robado o Suspensión temporal, según el tipo de suspensión que necesites.
  4. Sigue los pasos en pantalla para suspender o restaurar tu línea de servicio.

However, when I clicked the Mi T-Mobile​link, I couldn't see MÓVIL.

Here is why I see:

and when I clicked "Edit plan," I see this:

The instruction is a bit confusing. Not sure if it has anything to do with my "Prepaid" method??

What IF I just stop refilling $40 a month during that 6 months period? Can I still keep my phone number back after 6 months when I get back to the US??

¡Gracias!

  • Call Customer Care to suspend your service.  $10 per billing period means $10 per month, because each month is a billing period. 

  • You'd be better off requesting your phone be switched over to the lowest tier they offer which is the $3 pay-as-you-go plan. There is NO data whatsoever, there are only 30 minutes talk and text, and you can add more of any of the three for a cost. But, as far as monthly payments, $3 for an active basic line beats $10 for an active suspended line. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Call Customer Care to suspend your service.  $10 per billing period means $10 per month, because each month is a billing period.