Forum Discussion
How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
This company has engaged in false advertising, unintentionally I trust. Yet, why should I bear the expense of their care team's error. In trying to take advantage of the buy one get one offer, I wa...
Once you’ve tried dialing 611 and obtaining billing support, you may / may not get what you’re looking for.
Beyond that, you’d need to escalate through the BBB or other external means (FTC/PUC,FCC).
As a note, I've had mixed results with BBB escalations through T-Mobile's 'office of executive management'. Device/billing is typically easier to get resolved than something truly technical (i.e. 'No service in a service area typically does not get resolved unless there is a deployment already being planned for that area).
