How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?

Shawn Brantley wrote:

I have been a T-mobile customer for the last 20 years 4 lines once I had 5 lines and its really disappointing to know that all that time I have spent with this company 20 years more time than most marriages last is all for nothing you are no more valued at T-Mobile if you are with them 20 years or 2 days I made a simple request on Wednesday 05/22/2024 to pay my bill on Friday 05/24/2024 I thought this request was reasonable since I have been a customer for 20 years surly I would be given 27 hours to pay a bill that I have paid for the last 20 years.Friday morning awoke to my phone being suspended and additional charges added to my account for restoration fees so I called customer service and was told there was nothing could be done the system automatically suspended me after I talked to live person and explained why I would have to pay on Friday 05/24/2024 so I paid as I agreed to then I was told my new bill was due it's 3 days old to restore my service so for my own mental health I decided to end the call I was completely horrified knowing that a company whom I have made a commitment to for the last 2 decades has know concerns for my situations as long as they get paid they could care less what you have going on I know T-Mobile is only required to provide a service but it would be nice to know that if I had a hardship or change jobs or anything that a company I have supported for 20 years ,2 decades would have the decency to support me when I need it but the truth of the matter is t-mobile would not I only ask for less then 2 days and when you stack that up against 20 years its embarrassing but T-mobile has know shame in requiring more from their customers that what they are willing to provide them selves which is Loyalty I have truly loss all respect and trust for T-mobile and it's distasteful way of conducting business to the point I'm currently looking for a new phone provider there are more options now then 20 years ago wake up people!

The same things happened to me exactly.