How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?

This company has engaged in false advertising, unintentionally I trust.  Yet, why should I bear the expense of their care team's error.

In trying to take advantage of the buy one get one offer, I was initially told I needed to pay $300 down, I did that.  After taking payment, the young man came back and say I needed to pay full price for phone to take advantage of offer because there was not enough credit expended and all phones on plan needed to be covered by credit or cash.  I paid full price $748 for phone. We had a long back and forth conversation about how I would recoup the $300 that's already been paid on what should essentially be a free phone.  My take away was $16 monthly would be billed, then a credit of $29 would be given.  Ok, if it has to be this way, I do get my money back.  This didn't happen.  After humorous call and countless unkept promises, I have been told that the young man should have told me I didn't qualify for that promotion and we can split the difference, I need to pay half price for the phone.  That I not viable solution for me.

I need/want contact information for Mike Sievert,  President & Chief Executive Officer and Callie Fields, Executive Vice President, Customer Care.  Mr. Sievert lauds a focus on "fixing customers pain points".  The above isn't the only pain this customer has experienced with T-Mobile.  I have called customer care sooooo many times and I will say they all seem and sound knowledgeable and they are nice and courteous. I have only connected with one knucklehead. They all tell you they have provided the best solution for you but the solution is not finalized. The promise to call you back and do not.  They send you contact info to call them back and the contact info do not work.  I have unresolved issues and there is no way to contact an officer that can make a difference.