Forum Discussion
How do you get rid of this stupid web guard crap?
And it blocks a LOT more than porn.
@magenta2012879, we hear you. Based on your plan, it sounds like you're paying a grand a year for service - and that's service you want to work. We'd want it to work even if we charged $50 a year for it, so I get it.
I'm sorry for any confusion in my wording, I could have been more direct when referring you to Care or T-Force.
Without taking a peek at the account side, I can't say for sure if this is an error with the Web Guard functionality on both the app and the site, or an error with your account's PAH provisioning. Whichever it is, we want to get it fixed. If it's the latter, then it's a simple fix on our side to make sure your line has the appropriate permissions. If it's the former and is a system error affecting multiple customers, then we need tickets to be filed with those users' account information included so that our engineering teams can recreate the problem on their side in order to resolve it. Since the Support Community is a public forum, when an issue requires account access to resolve, we need a team like Care or T-Force to help.
I know you're not stoked with the way any of this has played out - from the problem in the beginning to the help we offered here in the thread. I hope you'll give us another chance and reach out to one of our teams that can look into this to get it fixed, though -- because what we want is for you to get what you're paying for.
- Marissa
actually, i just discovered that the correct answer is this: if you have a prepaid account, you can't turn off web guard using either the website or the app. what you CAN do is say bye to the stock t-mobile internet app, and start using google chrome as your browser. web guard doesn't block sites there. hope this helps some of you!
I have the same identical problem. Web Guard has suddenly appeared on my account and I'm unable to turn it off, it just keeps saying "web server error". I also can't receive text messages on my phone. I'm not sure how this turns itself on, on my account by itself and why text suddenly don't work. There's not an issue with resetting my phone. The customer support person was so incompetent that he just wanted to upgrade my plan. The technical support doesn't answer and I've already reset my phone. Web Guard was never turned on. I make sure that things like that are turned off. Now it turns on by itself and it's impossible to turn off.
I had the Same issue. After I texted t mobile IT support, they fixed the web guard glitch.
Whenever I went to https://YouTube.com I came up with an OpenDNS error and said, Site Blocked, This site is blocked due to content filtering. If you think this shouldn't be blocked, please contact your network administrator.
Here is a screenshot of the block on windows 11
