Forum Discussion
How to Activate Samsung watch LTE
I need to activate a Samsung watch LTE
Just got the problem resolved. The message had been that the network
couldn't be set up from this device... So I took it to a T-Mobile store and
had a great manager who figured it out. We needed a device to activate the
cell network. We popped out the sim from my phone, put it in his Samsung
phone, went through the process, got the network activated, put the sim
back in my phone. Just re-paired it and it's all good. It's crappy that
it wouldn't set up. These should come already set for the network so that
they just need to pair it and customize it. But it's working now. Jay at
my local T-Mobile store was awesome and determined to solve this puzzle!
Seems to be doing exactly what we'd expected!
Hey there, so sorry to hear about your troubles. As proven by @kronikole, the watch is indeed compatible with Android and iOS devices, so I'm sorry you were given incorrect information. 😥
You both are right about the lack of updated information about the watch; with T-Mobile and on the internet in general. T-Mobile finally released an overview page for the Galaxy Watch with some basic information, but nothing about getting it connected to the LTE network, unfortunately. I know this hasn't been the best experience, but I'd like to try to help turn it around if I can.
So you have 2 watches, this means that you should have 2 new mobile internet lines of service on your account. Are they both set to Data with Paired DIGITS and are the lines paired with your phone number? So sorry that you've had to go through so much and I'm sure you're tired of answering questions but I really feel like I can point you in the right direction if given the chance.
