Forum Discussion
How to whitelist our Email to Text notifications
My non-profit foundation's domain sends messages to individuals who provide us with their text messaging address. Our non-profit has been sending their email-to-text notifications every day for y...
We don't have any process for whitelisting external sources due to shared network configurations with spam sources. One thing that can help is to pick unique email user accounts that are not a generically shared combination with spam senders. So don't send from email addresses that start with things like noreply@ o admin@. We also use volumetric guidelines, so if you're sending out lots of messages it could still get flagged as spam. In that case, your best bet is to use a short code to send out updates to individuals.
Hi, I have this exact same issue, except we are using a monitoring service that sends us email-to-SMS alerts. Non-T-Mobile devices are able to receive those texts, so we know the issue isn't the monitoring service. The email we use to send out those alerts is "alerts@<domain>.com", which we cannot change. When there are events to be alerted on, each user registered to receive those alerts can sometimes get upwards of 20-30 in an hour. Due to budgetary restraints, we cannot change over to using short code.
Are our T-Mobile users simply out of luck? What else can be done to make sure that they receive the text alerts?
