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koalab15
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Re: How to whitelist our Email to Text notifications
Hi, I have this exact same issue, except we are using a monitoring service that sends us email-to-SMS alerts. Non-T-Mobile devices are able to receive those texts, so we know the issue isn't the monitoring service. The email we use to send out those alerts is "alerts@<domain>.com", which we cannot change. When there are events to be alerted on, each user registered to receive those alerts can sometimes get upwards of 20-30 in an hour. Due to budgetary restraints, we cannot change over to using short code. Are our T-Mobile users simply out of luck? What else can be done to make sure that they receive the text alerts?7Visto1like0ComentariosRe: How to whitelist our Email to Text notifications
Hi, I have this exact same issue, except we are using a monitoring service that sends us email-to-SMS alerts. Non-T-Mobile devices are able to receive those texts, so we know the issue isn't the monitoring service. The email we use to send out those alerts is "alerts@<domain>.com", which we cannot change. When there are events to be alerted on, each user registered to receive those alerts can sometimes get upwards of 20-30 in an hour. Due to budgetary restraints, we cannot change over to using short code. Are our T-Mobile users simply out of luck? What else can be done to make sure that they receive the text alerts?9Visto2likes0Comentarios