Forum Discussion
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
Tam50 wrote:I ordered a phone from TMobile and when UPS delivered it to me the package had been tampered with a the phone was missing. TMobile tells me that they cannot help me and I basically have to fight it out with UPS to get my money back. I'm a loyal customer but I am really considering leaving TMobile to go with one of their competitors. Although they are cheaper I am considering paying the extra money. I am so upset
That definitely sucks. I assume UPS just left the box at your delivery address since you could have refused delivery had they tried to give you an empty box. Unfortunately, once UPS shows delivery it gets really complicated since they are no longer liable for your package. I would contact UPS and get to there lost package department and ask them what they need from you to mark this delivery as stolen. Also make sure you have the facts on delivery signature requirement. If TMobile did not require signature on delivery, they could be held responsible.
