Forum Discussion
I haven't received my phone, I think UPS lost my package
I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, c...
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.
It was a nightmare. It's has happened to many people. I would file a dispute. If you don't file a dispute then T-Mobile has to open a ticket and they will start an investigation. Will take about over a month. Don't order anything just buy a devise at the store and get it there. Don't know if it at T-Mobile warehouse or UPS but don't send nor get anything via mail. Something is going on.
