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Re: I haven't received my phone, I think UPS lost my package
Betoo.2 wrote: I have been patiently waiting for my new phone but have not received it. I ordered it on December 12,2023 and was supposed to be delivered on Thursday December 14,2023 but I haven't received it. I haven't got no update since it arrived in my city. I also requested to pick it up in the nearest ups location on the 21 of December, 2023 and nothing has changed at all. What can I do to get my phone? It was a nightmare. It's has happened to many people. I would file a dispute. (I did) If you don't file a disputethen T-Mobile has to open a ticket and they will start an investigation and it has to be removed from your account. Will take about over a month. Don't order anything just buy a devise at the store and get it there. Don't know if it at T-Mobile warehouse or UPS but don't send nor get anything via mail. Something is going on.20Visto1like0ComentariosRe: I haven't received my phone, I think UPS lost my package
It was a nightmare. It's has happened to many people. I would file a dispute. If you don't file a disputethen T-Mobile has to open a ticket and they will start an investigation. Will take about over a month. Don't order anything just buy a devise at the store and get it there. Don't know if it at T-Mobile warehouse or UPS but don't send nor get anything via mail. Something is going on.9Visto0likes0ComentariosT-Mobile has not refunded my money
I'm having the issue right now, I ordered an IPhone 15 Pro on October 11th and I never received the package. T-Mobile just going in circles and has yet not refunded my money nor removed the balance from my account. They saythey have an investigation yet still no solution. Anyone has experience this and with any solutions!? T-Mobile is a total scam!40Visto0likes0ComentariosRe: I haven't received my phone, I think UPS lost my package
tmo_chris wrote: @rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS. I'm having the issue right now, I ordered an IPhone 15 Pro and I never received the package. T-Mobile just going in circles and has yet not refunded my money nor removed the balance from my account.10Visto0likes0Comentarios