I was promised a third line for free and didn't receive it.

dabend wrote:

Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are "sorry" and that I am "ineligible for the promotion". I asked to speak with a supervisor that apologized for the "miscommunication" but said that she could not help.

Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What's a good way to deal with this.

Gracias. 

Good luck with that.  I've been with T-Mobile for over 10 years and I recently spent about 8 months having to call them each month to credit my account for the "Free Line".  It started when I received several texts telling me I was eligible for a free line.  When I went to the store I was told being on the Military Plan I wasn't eligible however, the manager called customer service who agreed they made a mistake with the text so they would honor the "free line".  Each month I went rounds with them, they read the notes and would give me a credit.  Last month I finally just told them to stick the "free line" in their ear, I was done making the monthly calls because my time is worth more and I'm tired of the hassle.  I also recently canceled a $20 tablet data plan because they couldn't honor the $50 a month ($5 auto pay discount) for home internet I purchased for my daughter's house at college. They said I could only have a max of $40 discount on the auto pay.  (I have family members on my plan and had a total of 9 devices).  So instead of giving me the $5 discount, I dropped the tablet and they lost $25 per month income…  I have loved T-Mobile, they have saved me a bundle through the years however, things have changed and they are started to become like Sprint with how they handle the plans and they phone deals.  I'd file a complaint with the FCC and keep harassing T-Mobile for a credit.