I was promised a third line for free and didn't receive it.

dabend wrote:

Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are "sorry" and that I am "ineligible for the promotion". I asked to speak with a supervisor that apologized for the "miscommunication" but said that she could not help.

Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What's a good way to deal with this.

Gracias. 

Same thing just happened to me this week. Promised a free line at the Store on Magenta Max 55+  and I called to confirm, since I had no documentation other than the salesperson word. Customer care said I was ineligible with the Max 55+ - they have offered to move me to just Magenta Max, but not sure how beneficial that is. I am going to make final decision next week. Because of the 55+ existing discount structure they will not honor the word of the store salesperson!!