I was promised a third line for free and didn't receive it.

Reality of the world:

Individual Employees do not necessarily represent the company as a whole.

People work the system for their benefit and at times even form small groups within a company for shared self benefit.

I have fallen victim to the same issue as others have.

The Big Picture:

Sales associates used company policies to manipulate customers and possibly even their coworkers and falsified promotions in order to get a sale to earn their commissions and then dump the complaints on the customer service department.  Customer service are trained to placate customers into waiting a bit longer for their promotions to kick in.  A good fraction of the victims, for what ever reason are unable to keep calling back within the 90 days to see if their promotions kicked in or not, after which it is too late to cancel your contract, these victims then get stuck trying to reason with customer service to get their promotions.  The sales associates who made the sale wrote no notes about the false promises they made.  Customer service tries to investigate if you even qualified for the promotions in the first place and then deny your claims as you did not qualify for the promotions and say that there is nothing they can do...but play the "good guy" routine as they tried to put you into any promotions that were not added, but off course there will be nothing to add as you did not qualify.  You are left on the hook because you have signed a contract to now pay and stay with the company for 2 years with no proof of the promotions that you were promised by "unethical" sales persons.

It is even possible this whole strategy was thought up by corporate think tanks and their aim was to trap as many people as they can into the post-90 day window without promotions….

am I close to the truth?