Forum Discussion
Incapsula Error Code 16 - Access Denied T-Mobile.Com
When visiting T-Mobile.com I get the error code below: I am not using a VPN or Proxy on my end. To be clear, I've never had issue until I visited T-Mobile.com from a public hotspot nea...
Thanks for clarifying. I know that we do have a process for reporting these types of issues but we would need access to your account to gather the details. Unfortunately, we do not have that ability here on a public user forum but if you have a Facebook or Twitter account, you can message our T-Force team using the links in my signature. They are going to need to do a help desk ticket with our web support teams for this one.
Since this is something that affects everyone, T-Mo customers or not, personal account
details are irrelevant and it is inappropriate to ask for them, even indirectly. The observations
people have raised in this thread should be AMPLE evidence that something's wrong.
I realize this doesn't fit your script, but please try to see it from the viewpoint of an
outside observer and pass the info on where it needs to go.
