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hobbit
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Joined 7 years ago
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Re: How to reach T-Force ?
> " …contact TMO either by call or by Facebook or Twitter...calling in will land you with tier 1 support where FB/Twitter starts you with tier 2 support." That is flat-out DISCRIMINATION. Plenty of customers don't do FB or Twitter, for very sensible reasons. FIX IT. Get some accessible path set up already.4Visto0likes0ComentariosRe: T-Mobile Experts aren't experts. What can be done?
How come there isn't any good communication between TMo staffers here and the people at 611?? Customers frequently raise very valid points here, and the ideal path would include immediate retraining so callcenter reps aren't giving out bogus/inconsistent answers. They could also use to be more willing to admit when they don't know and escalate appropriately.3Visto0likes0ComentariosRe: Phone stolen, how do i lock sim card?
Think about that for a minute. If someone has two-factor auth enabled for their FB or twitter account, that doesn't really help them if the phone is gone, right? Like I said in another thread, this sounds *discriminatory* against those who avoid social media. If T-force is so all-powerful, WHY isn't there a more straightforward way of reaching them?? Sorry, I know that doesn't help with recovery, but suppliers of advice need to keep the range of possible circumstances in mind, and T-Mo needs to be a little more accomodating about this.7Visto2likes0ComentariosRe: Incapsula Error Code 16 - Access Denied T-Mobile.Com
Since this is something that affects everyone, T-Mo customers or not, personal account details are irrelevant and it is inappropriate to ask for them, even indirectly. The observations people have raised in this thread should be AMPLE evidence that something's wrong. I realize this doesn't fit your script, but please try to see it from the viewpoint of an outside observer and pass the info on where it needs to go.7Visto0likes0ComentariosRe: Incapsula Error Code 16 - Access Denied T-Mobile.Com
Incapsula is a *liability*, not an asset. You guys would be well-advised to switch "protection" sevices asap, to one that actually uses realistic criteria to determine what an attack is. Lack of user-agent, for example, is NOT a criterion for rejecting a browser, but the people at Incapsula don't understand simple stuff like that. Get rid of them, they're only going to keep causing headaches.3Visto0likes0Comentarios