Forum Discussion
T-Mobile Experts aren't experts. What can be done?
T-Mobile's approach to transparent customer service falls short on many of the basic tenets commonly used in the tech industry today. Rather than continue to gripe about the shortcomings, I thoug...
How come there isn't any good communication between TMo staffers here and the people at 611??
Customers frequently raise very valid points here, and the ideal path would include immediate
retraining so callcenter reps aren't giving out bogus/inconsistent answers. They could also use
to be more willing to admit when they don't know and escalate appropriately.
