Forum Discussion
Tarifas internacionales usando Llamadas Wi-Fi
Hola,
I'm very confused about the international rates when making a WiFi call to a number overseas on a T-Mobile One plan. According to the support page, which I have read a thousand times, wifi calls are billed at 0.20$ per minute to most countries.
But I've been now billed over $200 (over 3.00$ per minute) for one call to a Netherlands mobile and a second call to a Switzerland landline. How is this possible?
If the policy on the website is incorrect, it should be fixed. I would also ask to be reimbursed for these two calls as the policy was misleading (I would have called from another phone had I not already read the policy and been assured the rate would be 0.20$ per minute.
text and link below: l
- Si tienes un plan tarifario T-Mobile ONE o Elección Simple:
- Desde cualquier país de Simple Global a cualquier otro país cuestan $0.20/min. (igual que las móviles).
- Desde países no incluidos en Simple Global a otros países se cobran a tarifas World Class.
How do I get this resolved? The customer care people I've spoken to can't figure out what I'm talking about.
Laura
Hola @lnishikawa
A $200 charge on my bill would definitely be shocking! Wi-Fi calling is a great way to stay connected when you are in an area without T-Mobile coverage or the coverage is not strong enough and it also provides some benefits when roaming internationally. When in the U.S. Wi-Fi calls placed to other countries are subject to international long distance rates, based on your account/features you have.
You can see our international rates for any country you want to call here. Llamar al exterior | Servicios internacionales desde EE.UU. | T-Mobile. If you opt to add our stateside international feature to your account, you can get discounted rates or even unlimited calling to landlines and mobile numbers in other countries.
I think the confusion here is that when you are roaming in another country (be it a simple global country) all calls are $0.25 a min incoming and outgoing (if it is to another simple global country). The Wi-Fi calling benefits come into play if you are making and receiving calls back to the U.S with Wi-Fi calling enabled otherwise it will still be $0.25.
For more information on WiFi calling and WiFi calling billing, you can check out our Llamadas Wi-Fi de T-Mobile support document for all the details.
TMO_Chris Mod Note- Updating correct answer to reflect current per/minute rates and link to WiFi calling. 1/3/2019
Can someone explain this in the talk column?
Hola @magenta5258553
What specific questions did you have about this? I noticed you were looking at the rates for Canada. Did you wanna know what the Wi-Fi calling rates are while in Canada?I'm still a bit unclear about WIFI calling while traveling abroad. I have T-Mobile One plan, and will be in Turkey entire month of August. During this time, while in Turkey, I plan to connect to WIFI when making calls to the US landline, 1-800, and mobile numbers. Some of these calls are work-related conference calls, I'm guessing a total of 9-10 hours of talk will happen in 30 days. I called T-Mobile, and was told that these calls will be free as long as I'm connected to WIFI, but now after reading this post, I'm confused. Are these calls will be free for real? if not, what the Wi-Fi calling rates are while in Turkey?
Thank you so much magenta2685614 or clarifying!
I recently switched to TMobile (family plan) and got a text message that one of the family plan member accumulated $78 of international calls. I called that member and she's not aware of making any phone calls. However she received phone calls from the Philippines (the family member in Philippines initiated the Phonecall is using a Phone card).
The one thing i don't understand is that the duration of the long distance call should have been paid (pre-paid) thru phone card. The fact that she only receive phone calls, why she's billed $3 per minute? This is a scam.
Very perplexing, as you aren't billed for incoming calls unless they are accepted collect (which shows as a specific type of charge on your bill). Did you check the detailed bill to verify that there were no outgoing calls made? Please note that if there were calls made with WiFi calling, you will still be billed international rates.
I just reviewed the usage of the family plan member and the international calls listed on the account usage are ALL incoming and "Wifi-call".
And you see the specific charges listed next to the entrante calls? I'd be curious to see that. Basically, you are not supposed to be charged for incoming calls unless they were accepted collect. Your best bet would be to reach out to Care and have them go over the bill with you so that any unwarranted charges can be adjusted.
When you're using wi-fi calling, don't you notice that there'll be a pop-up warning before you make wi-fi calls that it may be subjected to carrier's charges/ rates? This is because when you're travelling internationally, you're borrowing other countries' carrier towers & when you get connected to that borrowed tower, it'll not discern if you're making a regular phone call & that's the main reason why most uneducated customers still gets charged even while using wi-fi calling. To resolve this, make sure TO PUT YOUR PHONE IN AIRPLANE MODE BEFORE SWITCHING ON WI-FI. By putting your phone in airplane mode, that means you're disconnected from the carrier's towers & your sole connection will be just wi-fi. If you're doing this right, then you should not get charged of roaming charges internationally.
