Forum Discussion
iPhone XS Order "Kept On Hold"
Hi I recently upgraded my Son's phone to the iPhone XS and when I check the order status it says "Kept on Hold." What does this mean?
That error is usually shows for devices that are backordered or there might have been a hiccup with the credit card payment? Have you contacted one of our Experts already?
Happy Wednesday, @kton4!
As mentioned, this status usually means that the card you placed the order with needs to be updated. Did you recently update your card? If not, we'd recommend getting in touch with us using a method found here: Community-2153, if you haven't already.
