Forum Discussion
Tiempos de espera prolongados
What happened to the team of experts? are they all on break? 45 minutes on hold now…. I want to buy a tablet but the website isn't working right and my team of experts are on the lam apparently
well over an hour now….. tapping foot impatiently
b22ri22an wrote:What happened to the team of experts? are they all on break? 45 minutes on hold now…. I want to buy a tablet but the website isn't working right and my team of experts are on the lam apparently
On hold for over an hour, again. Still waiting. Trying to figure out why they are billing me for an account that I was supposed to have opened, but didn't. I don't even have T-Mobile. With this crap level of customer service, I don't know that I will ever make the move to TMo.
Update: 1 hour 15 minutes
Hello: May I have the acct # you are calling about? Yes: #########
May I also have the pin # on the account? Umm, No: It's not my acct.
I’m sorry: We can’t access the acct information without a pin.
Is there anything else that I can’t help you with today?
