Forum Discussion
Mcafee billing upcharge
Since Tmobile had a serious security breach the in store rep gave me "free Mcafee Antivirus" when I signed up then started billing me $5 a month. Customer service insists I signed up for it in-app. If this is true it was very easy to miss what I was doing. Anyone had this happen or object to sneaking in this charge? They have bad security then charge you extra?
- marmatRoaming Rookie
OK, dismissive, unhelpful T mobile employee. I am out 25 dollars for something I didn't need and wouldn't have bought. I never go for these extra charges and can not afford them.
- wurtisNewbie Caller
Same. I never ordered McAfee, and never approved it being added. This is happening to thousands of customers, and T-mobile reps are stonewalling us on getting the past charges removed. Can you say "Class-Action Lawsuit"??
- marmatRoaming Rookie
I expressed concern about Tmo's security breach and the person in the store signed me up for this, i wasnt clear what it was. Readers, check your bill, charges can be sneaky!
- Ric221Bandwidth Buddy
wurtis wrote:
Same. I never ordered McAfee, and never approved it being added. This is happening to thousands of customers, and T-mobile reps are stonewalling us on getting the past charges removed. Can you say "Class-Action Lawsuit"??
If I may say in the past my take as being part of a Class Action is. Class Action only truly Benefit's the Lawyers
- tomwilBandwidth Buff
marmat wrote:
Since Tmobile had a serious security breach the in store rep gave me "free Mcafee Antivirus" when I signed up then started billing me $5 a month. Customer service insists I signed up for it in-app. If this is true it was very easy to miss what I was doing. Anyone had this happen or object to sneaking in this charge? They have bad security then charge you extra?
T-Mobile offered free McAfee ID Theft Protection, not McAfee antivirus.
https://service.mcafee.com/?articleId=TS103213&page=shell&shell=article-view
- fireguy_6364Modem Master
wurtis wrote:
Same. I never ordered McAfee, and never approved it being added. This is happening to thousands of customers, and T-mobile reps are stonewalling us on getting the past charges removed. Can you say “Class-Action Lawsuit”??
you can say it sure..but are you going to be the one to start up said class action suit?
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