Forum Discussion
Military verification upload not working and keeps erroring
I've tried uploading jpgs,and pdfs using Chrome, IE and the Tmobile Android app from my phone and still no luck. The files are tiny...less than 1mb. The file appears to upload when i attach it ...
Hmm. If you've tried multiple browser types, and file types, it certainly sounds like the issue has to be somewhere on our side.
I would suggest reaching out to T-Force on FB or Twitter to see if they can assist with either the upload itself, or with having a ticket filed to have your upload issues further investigated.
-Lauren
I too am having difficulty uploading my military verification. I have tried using chrome and the app. I have tried jpeg, pdf and png files. I have tried at various times of the day. I was advised to come in to a store. I am traveling at the moment and the answer should not be come to a store for a service you say you are providing. If you can't accept uploaded documents, don't say that you can. I also see Lauren's (@tmo_lmessage to have us as the customer reach out to another part of the organization to get it fixed. As a community manager, if there is an issue, should you not be raising it yourself internally? I am seriously questioning my decision to move to T-Mobile--not the greatest customer service just yet and that too to military. Please assist.
