Forum Discussion
Military verification upload not working and keeps erroring
I've tried uploading jpgs,and pdfs using Chrome, IE and the Tmobile Android app from my phone and still no luck. The files are tiny...less than 1mb. The file appears to upload when i attach it ...
Hmm. If you've tried multiple browser types, and file types, it certainly sounds like the issue has to be somewhere on our side.
I would suggest reaching out to T-Force on FB or Twitter to see if they can assist with either the upload itself, or with having a ticket filed to have your upload issues further investigated.
-Lauren
You're right to not feel the need to go to a store as the upload process is fully capable of being verified through the site or resolved by support, people just don't want to do extra for their job. Customer service always advises that and it just frustrates retail employees most of the time as they often have even less capabilities but because it's face-to-face support feels it is going to be easier to resolve the issue at your inconvenience. Also sucks for retail employees that work on commission to have to deal with customer service sending people their way that have no intent to buy or activated through customer service then get to deal with their issues.
